How do I return an item?

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS AND RETURNS PROCEDURE CAREFULLY BEFORE USING THIS WEBSITE. All circuit board sales from this site are final, as is usual with this sort of electronic PCB supply, once the board has been purchased. The boards can be damaged by incorrect installation in a machine, and can also be damaged by existing faults in the machine, this is not covered by a warranty. The boards are not supplied for testing purposes to enable the user to establish where the fault lies in the machine, this must be done by correct fault finding by a suitably qualified person. As all circuit boards are tested before despatch, failure due to a manufacturing fault is unlikely. If a board is suspected to have failed (within one month), it can be returned by obtaining a returns number, the board will then be tested to establish the cause of failure. If due to user error, or faults in the machine, the repair is chargeable. In any cases of return, postage is payable by the purchaser, for return of item. In the case of damage in transit claims, the purchaser is responsible for claims with the relevent carrier. All items are sent by an insured method, usually special delivery. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
Please contact customer service for any more information on returning an item.

WARRANTY on ColorDMDs

All ColorDMD display devices carry a limited 1 year warranty against manufacturer defects. This warranty covers replacement or repair of defective ColorDMD driver boards and cables. This warranty does not apply to LCD screens (see below). For a period of 60 days from original date of purchase, ColorDMD Displays LLC will repair or replace defective ColorDMD driver boards or cables and will pay for all labor and materials. After 60 days, and up to 1 year from date of purchase, ColorDMD Displays LLC will repair or replace defective ColorDMD driver boards or cables for a service charge not to exceed £100.

LCD screens are not covered by this warranty but we may be able to assist you in obtaining a replacement. The screens used are standard computer parts and available from a number of sources.

SCREEN POLICY: The LCD screens are manufactured by LG/Philips and AU Optronics, and acquired through third-party resellers. The panels are selected for electrical characteristics, brightness, contrast, field of view, and overall quality. A variety of compatible LCD panels are used, and the panels shipped with your order may vary by manufacturer, model, and surface treatment (glossy/matte) depending on available stock at the time of manufacture. During assembly, all our displays are visually inspected for quality prior to shipping. We do not guarantee or warranty the LCD screens used in our displays. Because they are standard computer parts, replacements can be obtained through eBay or other sources. Please contact us if you need assistance identifying a suitable replacement screen.
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  • are not covered by this warranty but we may be able to assist you in obtaining a replacement. The screens we use are standard computer plable from a number of sources.